How It Works
Using DerdiniPaylaş is very simple. Submit your complaint in four steps and get it resolved.
Create a Free Account
Sign up quickly with your email address. Creating an account is completely free and takes only a few minutes.
Write Your Complaint
Select the relevant company and describe the issue you experienced in detail. You can also attach images or documents.
Company Responds
After your complaint is published, the relevant company is notified. The company can respond directly on your complaint page.
Issue Resolved
Your issue is resolved through communication with the company. Resolved complaints are marked as 'Resolved'.
Frequently Asked Questions
Is writing a complaint free?
Yes, writing a complaint on DerdiniPaylaş is completely free. No fee is charged for creating an account or publishing a complaint.
How do companies respond to complaints?
Companies can respond directly to complaints by creating a company account or logging in with their existing account on DerdiniPaylaş. Company representatives can leave official responses on the complaint page.
Can I delete my complaint?
Published complaints cannot be deleted, but can be made private. Private complaints are not visible to other users. You can do this from your complaint settings.
What is done about fake complaints?
Our moderation team reviews every complaint. Unsubstantiated, defamatory, or spam complaints are not published. Other users can also report inappropriate content.
How is a company account created?
Company owners or representatives can request a company account by using the 'This company is mine' option on the company page. Access to the company panel is granted after the verification process.
How long does it take for my complaint to be published?
Complaints are published after going through the moderation process. This process is usually completed within a few hours. Approved complaints are automatically published.